We hope you love your order, but if something isn’t quite right, you can return your item in line with our policy below.

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• Unworn, unused, and in the same condition as received
• With all original tags attached
• In original packaging

Any items that do not meet these conditions will not be accepted. 

Please scan the QR code in your parcel to arrange collection of your return, if you have any queries or issues please email hello@originalculprit.com and we are always willing to help. 

The pick up will be confirmed via email. Once received in our warehouse, the team will QC the item, once QC is approved, you'll receive your refund. If your return is not approved, there will be a charge of £6.00 to send the item back to you. All returns are charged at £5.00 and this will be deducted from your final refund amount. Please also note your initial shipping fee is non-refundable if you decide to return your parcel. 

Refunds

Once your return has been received and inspected, you will be eligible for either:

• Store credit, or
• A refund to your original payment method

Please note:

• Original shipping costs are non-refundable
• Refunds will only be processed once the item has been received and approved
• Processing times may vary depending on your payment provider

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on any sale items, underwear, socks or gift cards. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
We do not offer direct exchanges. If you would like a different size or style, please follow our returns process. Once your return has been received and approved, you can place a new order for your preferred item.

You can always contact us for any return question at hello@originalculprit.com.